Shipping

CLICK & COLLECT - BUY ONLINE AND PICK UP IN STORE

Selected bike models are available for online purchase and in-store. This means you can ensure the exact size, model and colour you want will be waiting and ready to ride out of your local Bicycle Centre store. Simply select your preferred store in the 'Shipping Options' section of the checkout. You will receive a call from the store confirming your order, advising when your bike can be picked up.

 

Shipping


All Click and Collect Shipping is FREE


Order Processing Times

Orders are processed and dispatched Monday-Friday

Orders before 11am (AEST) will be dispatched the same day

Orders after 11am (AEST) will be dispatched the following day

Public Holidays - orders placed on a public holiday will be dispatched the following business day

Delivery Timeframes:

LocationBusiness Days till collection from Store
Brisbane 3 - 4
South East QLD 3 - 4
Sydney / NSW 3 - 4
Melbourne / VIC 3 - 4
Canberra / ACT 3 - 4
Adelaide / SA 3 - 4
Hobart / Tasmania 5 - 6
Perth / WA 4 - 6
Darwin / NT 7 - 8
Other:
Major Regional Centres 3 - 4
Rural / Remote Locations 4 - 5

 

Dependant on the workshop schedule, There may be times where it may take a little longer for your new bike to be built and ready to be picked up from the store.

The store will contact you once your item is ready to be picked up.

 


FAQS 


If a product needs to be placed on back order to fulfil your request or is delayed beyond our control, we will notify you by email, phone or SMS. If this occurs, you will have the option to request a refund for the affected items.

The above table shows an accurate estimate of expected delivery times. We endeavour with our courier partners to meet these times but may not always be able to for reasons outside our control.

What happens with non-delivery or lost parcels?

If you require our assistance, please contact us at custservice@bicycle-centre.com.au and we will help facilitate your enquiry.

Damaged Items

If an item arrives to you damaged, contact us custservice@bicycle-centre.com.au